FAQs

Buying Online

How do I place an order?
First, place the product(s) you wish to order in your shopping cart by clicking on the "add to cart" button stated below the product image. Then, whenever you're ready to complete your order, click "Continue Checkout" and follow the easy instructions on completing your order. If you have any further questions, please contact our Customer Support Team at +91-9351374770 or by e-mail at ecommerce@gourik.com

If there was a problem while submitting my order, should I just resubmit?
Please do not resubmit your orders before contacting our Customer Support Team +91-9351374770 or by e-mail at ecommerce@gourik.com and we will be happy to assist you with your order.

What if I have placed a duplicate order?
We urge you to check your "My Orders" section under "My Account" to ensure that there are no duplicate orders. If you think you might have placed a duplicate order, please contact our Customer Support Team +91-9351374770 or by e-mail at ecommerce@gourik.com and we will cancel the duplicate order for you.

How do I cancel an order after it has been submitted?
To cancel an order, please have your order number at hand and contact our Customer Service Team +91-9351374770 or by e-mail at ecommerce@gourik.com as soon as possible.
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to TheJewelryCentral.com according to our 30-day money back return policy. We send out the Returns Form with your order packing slip.

Is it safe to place an order on the internet?
With TheJewelryCentral.com ordering online is as safe as using a credit card to purchase goods in your local shopping center. We use the latest security technology, which includes data encryption, server authentication, and message integrity. Furthermore, we have Extended Validation SSL Certificate from Comodo to assure our customers that we are a valid, legal, and trusted corporation.

Are the prices on TheJewelryCentral.com flexible?
At TheJewelryCentral.com we always offer the best value by providing the lowest possible price. All our prices are final. We do run promotions throughout the entire site and suggest you to sign up for our newsletter to receive promotional offers in your email.

Do you accept international orders?
Yes, TheJewelryCentral.com will ship all over the world at a fixed rate of $75.00, which includes insurance for the full amount of the merchandise purchased. If you wish for express delivery, we ship all of our express shipments for $100.00. For full details, please view our Shipping Information section.

What is your warranty period?
Should your merchandise become defective within 30 days following your purchase date, we will gladly accept the item back to our warehouse and have a jeweler professionally inspect it and determine the proper course of action. TheJewelryCentral.com stands behind their merchandise and will try to repair it first - and should that not be possible, we will replace the item with a brand new one. In the event that we are unsuccessful in repairing or replacing the item due to a lack of stock or a discontinued item, we will issue a full refund against the item in the same form of payment that was initially used to purchase the item.

Do you offer a repair service?
In the event that you have exceeded our 30 day warranty period, TheJewelryCentral.com will gladly repair your items. You will be liable for the shipping fees for the return shipment back to us. The repair costs will be quoted to you before we begin the work and should you accept them, only then will we charge your account and proceed with the repairs. Should you choose not to repair the item, we will ship your item back to you within the U.S. at no additional cost. International repair shipments will be shipped at a special reduced shipping charge.

How long does it take to get my order?
TheJewelryCentral.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 business hours. Custom orders may take longer to process. If you have any further questions regarding shipment time frames, call our Customer Support Representatives +91-9351374770 or by e-mail at ecommerce@gourik.com for shipping details when you place your order.

What if I don't get my order in the standard time frame?
In the event you do not receive your order within our standard time frame, it may be possible that we may not have received your order for processing. If you did not get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please contact our Customer Support Department +91-9351374770 or by e-mail at ecommerce@gourik.com to check status of your order with us.

Can I send someone gifts from TheJewelryCentral.com?
Yes. Simply indicate the two separate addresses (Bill To & Ship To) during the checkout process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address. We do not provide gift wrapping services and do enclose all packing slips with order values on them.

How do I check the status of my order?
To check the status of your order, simply click on "My Account" at the top of any TheJewelryCentral.com page and go to "My Order History". Alternatively you can always call us +91-9351374770 or by e-mail at ecommerce@gourik.com and our Customer Support Representatives will be pleased to help you. Please have your order number ready, or refer to your order confirmation e-mail.

Can you help me resize my ring?
If your TheJewelryCentral.com ring does not fit, we will resize it free of charge within 30 days of its original shipment. Resizing will take approximately 10-14 business days.

Will I be liable for my jewelry order while it is being shipped?
We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all order deliveries, regardless of any signature waivers you may have with the shipping carrier.