Frequently Asked Questions (FAQs)

Buying Online:

How do I place an order?
First, place the product(s) you wish to order in your shopping cart by clicking on the "add to cart" button stated below the product image. Then, whenever you're ready to complete your order, click "Continue Checkout" and follow the easy instructions on completing your order, and select your payment option. Contact our Customer Service Team at +91-9829280204 or via e-mail at ecommerce@gourik.com and we will be happy to assist you with any questions.

If there was a problem while submitting my order, should I just resubmit?
Please don't resubmit before contacting our Customer Service Team at+91-9829280204 or via e-mail at ecommerce@gourik.com  and we will be happy to assist you.

What if I have placed a duplicate order?
If you think you might have placed a duplicate order, please contact our Customer Service Team  at+91-9829280204 or via e-mail at ecommerce@gourik.com

How do I cancel an order after it has been submitted?
To cancel an order, please have your order number at hand and contact our Customer Service Team at+91-9829280204 or via e-mail at ecommerce@gourik.comas soon as possible.

We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to ThJewelryCentral according to our 30-day money back return policy.

Is it safe to place an order on the internet?
With ThJewelryCentral.com ordering online is as safe as using a credit card to purchase goods in your local shopping center.  We use the latest security technology, which includes data encryption, server authentication, and message integrity. Furthermore, we have a security layer to assure our customers that we are a valid, legal, and trusted corporation.

Are the prices on TheJewelryCentral.com flexible?
At TheJewelryCentral.com we always offer the best value by providing the lowest possible price. All our prices are final.

Do you accept international orders?
Yes, TheJewelryCentral.com will ship all over the world, which includes insurance for the full amount of the merchandise purchased from our India office.

What are my payment options?
You may pay for your TheJewelryCentral.com order with a Credit Card (Visa, MasterCard or Discover card), PayPal.

What is your coupon policy?
In brief, our coupon policy is as follows: One coupon per customer. Coupons are not valid with any other offers, sale items and bridal/engagement rings.

Do you charge sales tax?
TheJewelryCentral.com charges sales tax as per the state law.

What are my shipping options?
Orders are shipped using USPS, UPS Ground, and are sent fully insured. Please see our detailed shipping policy.

What is your refund policy?
TheJewelryCentral.com offers a 30-day Money Back Guarantee on all jewelry purchases. Refunds do not include shipping charges or re-stocking fees, if applicable. For more detailed information, please see our detailed refund policy.

What is your warranty period?
Should your merchandise become defective within 30 days following your purchase date, we will gladly accept the item back to our warehouse and have a jeweler professionally inspect it and determine the proper course of action. TheJewelryCentral.com stands behind their merchandise and will try to repair it first - and should that not be possible, we will replace the item with a brand new one. In the event that we are unsuccessful in repairing or replacing the item due to a lack of stock or a discontinued item, we will issue a full refund against the item in the same form of payment that was initially used to purchase the item.

How do I return an item I purchased?
Simply call our Customer Service Department at 1-551-226-6176 or via e-mail at. Our trained Customer Service Representatives will guide you through the process. Please see our detailed refund policy.

How long will I have to wait for a refund?
Once we receive your return, your money will be refunded, or your credit card account will be credited for any payments you have made toward your purchase. The first credit will be made within 10 business days of receipt and verification of the merchandise. Delivery charges are not refunded. Please allow one monthly billing cycle for your credit to appear.

How long does it take to get my order?
TheJewelryCentral.com makes every effort to get your order to you as soon as possible, but because all orders are being processed from our Indian fulfillment center so it will take 7-15 days to reach to you. In-stock items are shipped within 24 to 48 hours. Custom orders may take longer to process.  If you have any further questions regarding shipment time frames, call our Customer Service Representatives for shipping details when you place your order.

What if I don't get my order in the standard period?
If you didn't get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please contact our Customer Service Department by calling at+91-9829280204 or via e-mail at ecommerce@gourik.com and our service representatives will be happy to help.

Can I send someone gifts from TheJewelryCentral.com?
Yes. Simply indicate the two addresses during the ordering process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address.

How do I check the status of my order?
To check the status of your order, simply click on "My Account" at the top of any TheJewelryCentral.com page and go to "My Order History".  Alternatively you can always call us at 1-551-226-6176 and our Customer Service Representatives will be pleased to help you. Please have your order number ready, or refer to your order confirmation e-mail.

How do I track my order after it has been shipped?
To track your most recent orders simply click on "My Account" at the top of any TheJewelryCentral.com page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your TheJewelryCentral.com orders.

Can you help me resize my ring?
We suggest you to please confirm your ring size before placing the order, but If your TheJewelryCentral.com ring does not fit we request you to get it done from the local jeweler.

Will I be liable for my jewelry order while it is being shipped?
We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all TheJewelryCentral.com orders, regardless of any signature waivers you may have with FedEx.

Diamond/Jewelry Questions:

What's the most important thing to remember when buying a diamond? How a diamond is cut - so that all of its facets work in harmony to spark the greatest brilliance - is perhaps the most important thing to consider in the gem itself. Among the 4C's of diamond value, including clarity, color and carat weight, cut is the most critical. Cut is what unleashes a diamond's singular beauty.

Do you sell any conflict diamonds?
At TheJewelryCentral.com we source our diamonds from the world's best, most respected and largest diamond suppliers. We make every effort, as do our suppliers to ensure that we do not knowingly purchase or sell any conflict diamonds. We buy only from suppliers who guarantee that their diamonds are from sources free from conflict. We are committed to the highest standards on behalf of our customers.

What's a karat? What's the difference between karat and carat?
Simply put, a karat is the unit of measurement used to indicate the purity of gold (since gold is in fact a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Carat is a term used to measure the weight of a diamond, e.g. 1-carat, 2-carat, and so on. One carat is equal to 0.2 grams. Visit our Learning Center for a complete discussion of Jewelry Terms.

What are the 4Cs?
Diamonds are graded and priced according to what is universally referred to as the '4Cs'. They are Cut, Color, Clarity and Carat weight. Each is a description of the various characteristics of a diamond. For example, Cut refers to the shape of the diamond, which affects its fire and brilliance. Color refers to the amount of color in the diamond (the less color a diamond has, the more valuable it is, all other factors being equal). Clarity describes the number of natural blemishes and inclusions a diamond has, and Carat Weight is simply a measurement of the diamond's weight (not its size).

Why is 18K gold more valuable than 14K?
18 Karat gold is purer, meaning it contains a higher percentage of gold. Pure gold is 24-Karat (24K), 18-Karat gold is 75% pure, and so on.

What's the best way to care for and clean a diamond?
Here are some general guidelines for caring for and cleaning your diamonds:

Avoid wearing your diamonds while doing housework, yard work or any other rough work. Even though a diamond is extremely durable, a hard blow could chip it. Also, when doing household chores, never allow your jewelry to encounter chlorine bleach.

The best way to clean your diamonds is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well.

What's the best way to care for and clean gold jewelry?

Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other.

You can clean your gold jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth.

Privacy Questions:

What information does TheJewelryCentral.com gather about me?

When you make a purchase on our site, you provide the following information to TheJewelryCentral.com:

• Name
• E-mail address
• Billing and shipping address
• Telephone number
• Type of credit card you are using
• Credit card number and expiration date, or other form of payment.

Your basic contact information stays with us and remains confidential. It will not be sold to another company. Click here for our complete privacy policy. We do not store your credit card information for your own security reasons.  

How does TheJewelryCentral.com use information it gathers about me?

There are a few ways in which we use the information you provide us:

Cookies

Put simply, a cookie is a small piece of information that web sites use to remember information about users. TheJewelryCentral.com uses two types of cookies to recognize our members and remember shopping list items. TheJewelryCentral.com uses transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.

TheJewelryCentral.com uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password.

TheJewelryCentral.com ’s database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.

Usage Tracking

TheJewelryCentral.com ’s database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.

Surveys

Once in a while, TheJewelryCentral.com may offer you the opportunity to participate in customer satisfaction, site improvement, and other business-related surveys. You may be asked to provide certain information to participate. All surveys are optional.

 

Does TheJewelryCentral.com share the information it gathers with others?
TheJewelryCentral.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, TheJewelryCentral.com gives your name, shipping address, phone number, and order information to our shipping carrier. TheJewelryCentral.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. TheJewelryCentral.com has strict guidelines requiring all third parties to keep any shared personal information confidential.

How do I subscribe to or unsubscribe from your newsletters?
You can sign up for our newsletters by entering your e-mail address in the Newsletter sign up area on the left-hand side on our home page. Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature within the e-mail.

If you have a question that isn't answered here, please call us at 1-551-226-6176 or via e-mail at ecommerce@gourik.com and we'll be happy to answer it for you. Thank you for visiting TheJewelryCentral.com !

For more information please contact us